Frequently Asked Questions
Everything you need to know about your ultralight gear and apparel orders.
What is your return policy for apparel and gear?
We offer a 30-day return window for most items. Products must be in brand new, sellable condition with all original tags and packaging included.
How long does shipping take?
Orders are typically processed within 1-2 business days. Domestic shipping usually takes 3-7 business days depending on your location and the shipping method selected.
Do you ship internationally?
Yes, we ship to many countries worldwide. International shipping rates and delivery times are calculated at checkout based on the destination and package weight.
How can I track my order?
Once your order ships, you will receive an email notification containing a tracking number and a link to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Are the products covered by a warranty?
Many of the small, independent brands we carry offer their own manufacturer warranties. If you experience a defect, please contact us and we will help facilitate the warranty process.